How do I pay for my order?
Once you have completed the check out page you get redirected to the payment page. We accept numerous payment methods.

Is it safe to order online?
We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. We use Mollie to handle all our payments. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.

What is a CVG/CVV/CIG?
The Card Security Code (CVC/CVV/CID) is an additional three or four digit security code that is printed (not embossed) on the front or back of your credit card. The CVC/CVV/CID is an extra security measure to ensure that you are in possession of your own credit card.

When will I be charged?
If your card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled. We will not charge you (afterwards) for any failed payment transactions.

What’s my order status?
You will be notified by e-mail at various stages during the dispatching process of your order. If you have an account, you can login and check “My Orders” for the current status of your order.

When will my order be shipped?
If your ordered items are in stock, we try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your package along its trip.

Can I change my address?
Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.

How can I track my order?
Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order.

What is the delivery time of my order?
Your order will be delivered within 1-2 working days. Our packages are shipped with PostNL, a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively, PostNL will try two more times to deliver the package.

What are the shipping costs?
The shipping costs are for free*. Please note that returning costs are on your expense.
*Subject to change

What can I do if something is wrong with my order?
If you receive a wrong item or something is missing, feel free to contact us. Please send as many details as possible including specific order numbers.

How do I return an item?
If for whatever reason you wish to return your online purchase, you can return unused items within 30 days of receipt. This is called the grace period. Please note that our perfumes and detergent can’t be returned if the seal on the package is broken.

To make use of your right of withdrawal, you must notify us within the 30 day grace period by an unequivocal statement (for example by email or post) to know that you want to use your right to cancel the agreement. You can use the return form but are not obliged to do so.

Also, we need to receive the returned items within the 30 day grace period.

By post
Returning your order by post or courier is at your own expense. We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.
Make sure the items you want to return are properly packaged. Then send everything to the following address:

BendStand
Van Galenstraat 24
22518EP Den Haag
The Netherlands

When do I receive my refund?
When you have used your right of withdrawal, we will refund the amount paid for the item concerned (including shipping costs) without delay and no later than 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the item or that you can show you have returned the item. If you have chosen a different shipping method than the cheapest standard delivery method used by BendStand, we won’t repay any extra costs resulting from this.

Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.

Unfortunately, it’s not possible to exchange items.

When you return an item that you have damaged, the item is incomplete or contains other signs of wear showing that you have used the item more extensively than described above, you are liable for any depreciation in the value of the item. BendStand will deduct this of from the total amount to be refunded to you.

Have you received my returned items already?
We will notify you by email once we have received the items. It may take a while to process your return. You will receive immediately and within 14 business days a refund after you have let us know you want to return the items. We hold the right to wait with the actual refund until the moment we have received the returned item or that you can prove the item has been returned to us.

Do I need an account to order online?
You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

I forgot my password or it doesn’t work
If you forget your password you can easily request a new one by using the “Forgot Password” button on the log in page. When you enter your e-mail address a new password will be sent automatically. If you are (still) having login problems, please feel free to contact us.

Can I change my order?
Unfortunately, we can’t change your order after you’ve placed it. This includes changing the delivery address. You do have the right to cancel the entire order within the 14-day grace period.

Can I cancel my order?
You have the right to cancel your order. Please keep in mind we go out of our way to deliver the order as fast as possible. So it may be shipped already. If it’s already shipped, you can refuse to accept the package when the courier arrives with it.